Since 2008 CIF/MPCG have been instrumental in the operational and business process improvements that Cottage Delight implemented. From the very first meeting the questions asked, the listening and subsequent summarising of the challenges we faced, and suggested next steps of engagement made me feel completely at ease, knowing we had gained access to a high calibre business improvement experts. Our approach with CIF/MPCG is always to be open with information, be guided on recommendations, before taking responsibility ourselves on whether we would implement the proposal, which we did in every instance involving Graham and CIF/MPCG. We listen and learn, before then looking to implement ourselves.
I have always been very welcoming of external people with talent, combined with the same honest/respectful values, being introduced and incorporated as part of the management team. The CIF/MPCG team strive to deliver customer satisfaction, are very eager to make a difference, but at the same time are very respectful of the employees they engage with. I like to see good people succeed. I would welcome any opportunity to speak with a prospective client of CIF/MPCG, to share the hugely positive impact they had on Cottage Delight during the time I was Managing Director.